Frequently asked questions

Yes. They are designed for simple and intuitive use. The UCCNC system, CAD/CAM compatibility, and the training provided make learning and daily use easy, even for operators without advanced CNC experience.

The machines we manufacture allow you to work with wood and wood derivatives, MDF, plastics, rubber, POM, acrylics, foams, composites, aluminum, brass, Kevlar, aluminum composite panels, fiberglass, carbon fiber, and expanded polystyrene (EPS/Styrofoam), among other materials. Regardless of the model, you can work with the same variety of materials, ensuring greater versatility and freedom in production.

The CNC machines we manufacture are used in a variety of areas, including technical industry, carpentry, furniture, wood, advertising and displays, drywall and building materials, solid surfaces such as Corian®, aeronautics, medical, naval sector, footwear, textiles, cork, scenery, prototyping, military sector, gaskets, metalworking, motorsport, sports and music, among others.

The choice depends on the materials, dimensions of the parts or plates, operations to be performed, production volume and level of automation. The SEGMAG technical team can analyze your application and recommend the most suitable machine and configuration, according to current and future production needs.

Yes. We manufacture solutions for professional and industrial use, including machines for intensive production and automated CNC lines for mass production. SEGMAG develops solutions that can integrate loading, labeling, machining, unloading, transport, and palletizing, allowing the level of automation to be adapted to the needs of each production process.

Yes. We manufacture modular and scalable machines that can be configured to meet the needs of each application and adapt to the evolution of the customer's production. It's possible to adapt dimensions, clamping systems, automatic tool changers, fourth axis, laser, oscillating knife, and other options, allowing the machine to be configured according to current and future needs.

SEGMAG machines are compatible with a wide range of CAD/CAM solutions, allowing you to work with the software that best suits your production process. Among the most commonly used solutions are VCarve Pro, Mastercam, RhinoCAM, Aspire, CATIA, SOLIDWORKS, and Autodesk Fusion 360, among others. To ensure proper integration between the software and the machine, SEGMAG develops and provides post-processors adapted to different CAD/CAM solutions and machine configurations. If you already use specific software, talk to us. Our team can help you validate compatibility and find the most suitable configuration for your workflow.

SEGMAG machines use the UCCNC, in conjunction with the UC300ETH motion controller, via Ethernet connection. This system provides precise and stable control of machine movements, with the ability to manage configurations of up to 6 axes, depending on the model and configuration. The control software is adapted by SEGMAG to the machines we manufacture, making operation more intuitive and facilitating learning and daily use. The system also includes diagnostic tools and operational log files, which help identify anomalies and expedite technical support when needed. For greater safety and operational control, it also features user management and different access levels, according to the machine configuration and applicable requirements. In short: a precise, reliable control system adapted to SEGMAG machines, designed to facilitate operation and technical support.

Yes. 100% Portuguese development and construction, by Segmento Magnético Unipessoal, Lda. SEGMAG develops and manufactures CNC machines in Portugal. Segmento Magnético, Unipessoal, Lda. is the company's legal name, while Segmag Technology is the trade name by which the company is known and presents itself in the market.

Yes. SEGMAG provides training to help operators use the machine and control system correctly.

Yes. SEGMAG provides a fast, efficient and reliable technical support service, assisting customers with usage, maintenance and troubleshooting. As we manufacture most of the machine components in-house, we have direct knowledge of the equipment and can expedite responses to customer needs, helping to reduce downtime and keep production running. In certain situations, the UCCNC system allows for remote diagnostics, facilitating the identification of problems and, where possible, their remote support and resolution.

Yes. SEGMAG maintains a regular stock of spare parts for the equipment it manufactures and has in-house production, allowing for a quick response to maintenance needs and helping to reduce equipment downtime.

Yes. SEGMAG offers machine rental solutions to temporarily increase production capacity, meet specific project needs, or evaluate equipment under real working conditions before purchase. This way, the customer can test the machine during the rental period and, if they decide to proceed with the purchase, the rental can be converted into a purchase, according to the applicable commercial terms.

SEGMAG 360 – Machine Lifecycle Solutions is a concept of support throughout the machine's lifecycle. For SEGMAG, machine delivery is the beginning of a relationship that accompanies the evolution of production and customer needs. The service includes maintenance and support, parts and components, training, retrofitting and upgrades, new functionalities, process optimization, safety, and machine renewal. With SEGMAG 360, machines can be maintained, improved, and adapted to new production demands, extending their lifecycle and keeping pace with customer evolution.

SEGMAG is a CNC machine manufacturer in Portugal, with specialized engineering, in-house production, and direct knowledge of the equipment it develops and manufactures. The CNC machines we manufacture combine flexibility, modularity, and expandability, allowing us to configure dimensions, clamping systems, accessories, automation, and other functionalities according to the needs of each application and adapt the equipment to the evolution of production. In-house production of most components allows us to have greater control over the equipment, develop specific solutions, and provide closer and more efficient technical assistance. Through SEGMAG 360 – Machine Lifecycle Solutions, we also support the machine throughout its lifecycle, with solutions for maintenance, assistance, parts, training, retrofitting, upgrades, and equipment evolution. Choosing SEGMAG means relying on a CNC manufacturer capable of developing, adapting, and supporting the machine throughout the evolution of your production.

Yes. SEGMAG develops and manufactures custom CNC machines according to the requirements of each project, considering factors such as materials, part dimensions, machining processes, productivity, and the desired level of automation. This approach allows for the creation of CNC solutions adapted to different applications and industrial sectors, instead of limiting the client to a standard configuration. As a CNC machine manufacturer in Portugal, SEGMAG also provides technical support throughout the project.

The price of a CNC machine depends on several factors, such as the dimensions of the work area, power, number of axes, clamping system, automatic tool changer, level of automation, and configuration required for each application. At SEGMAG, as a CNC machine manufacturer in Portugal, we develop customized CNC solutions according to the materials, processes, and production needs of each client. To find out the price of a CNC machine and find the most suitable configuration, you can request a quote from our Sales team.

SEGMAG CNC machines are developed and tested internally throughout the engineering and validation process. SEGMAG itself uses SEGMAG CNC machines to develop new equipment, allowing it to test the robustness, precision, stability, and performance of the different systems under real-world conditions. During development, structural studies are carried out using FEA (Finite Element Analysis), robustness tests, and technical validation of the structure and main components. The CNC software, control systems, operational stability, and integration between the different machine elements are also tested. This development, testing, and validation process allows SEGMAG to identify and correct any problems before delivery to the customer, ensuring industrial CNC machines developed with a focus on reliability, performance, and stability. In this way, SEGMAG does not simply manufacture CNC machines: it uses and tests the very technology it develops.